Let the truth be known-I am not a liar!

I admit there are times when I do love my job, which I sort of have to because it's my everyday life and I sort of have to make the most out of it.

So I work at a grocery store, right? And our store is a little special since we do phone in orders, where we take the customers order via phone then we deliver it to them. Only two stores in our side of town does this, and even with a 20 dollar fee stacked on it-it's still a nice feat. I have a lot of regulars who call in too, and a lot of times I can decipher who it is calling just by the day of the week or the month. [depending on how often they call in!]

However if I take the time to write down the order, get your information down, grab the stuff and then you turn around and cancel on me [again] chances are you're not going to be my most favorite customer. [Yes, I admit it, I have favorite customers!] Since we're under new management, I'm still iffy about how to go about this lady [Barbs, that's what I'll call her.]

My old boss was there when it happened, and if he had a say in it he would have told me to not shop for her anymore. But the new boss? Well, I think he's still on the fence and since the incident [which was last Wednesday] I'm still not sure what his stance is. So I don't want to say anything unless he gives me the okay to do it.

However, I do speak to the customer service lady to let her know what Barbs did. [who has since called back twice trying to get an order done, on the fourth of july and we had no people so she still hasn't gotten her groceries].

She called today and the lady told her that we were still a little iffy about doing her order, since she cancelled her order/items twice already. And she just snipped back that she was just going to go to another store. I didn't really say much, and I couldn't get a hold of the manager [he's a busy guy] so I decided to just not call her back.

She called back [again] and told us that she spent 500 dollars at the other store and that she was never coming back. Also she said that I was lying that she cancelled her order. I had to sit there thinking because I know she doesn't spend that much at our store, so how can she turn around and spend that much at the other? Unless they were very much more expensive than we were.

I also had to step back since, well I know for a fact that I am NOT a liar. I would never lie to a customer! Especially one of my phone-in customers! I always try my best to be good to customers, ESPECIALLY my phone in customers. I treat them as if they came into the store themselves! And for that they are always appreciative, but I really don't mind not doing Barb's anymore.

I really shouldn't rant about work, but that's all I really got to rant about anyways.